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Assistant Manager

Bay to Bay Ace Hardware

Tampa, Fl

Full-time

The Assistant Manager manages overall store operations and the achievement of company goals and directives.

 

Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

Customer Service

  • Provide a positive representation of store.

  • Proactively assist customers in solving problems.

  • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.

  • Provide a friendly, outgoing demeanor; work well with customers as well as associates.

  • Ensure all calls and pages are answered promptly, courteously and effectively.

  • Handle customer complaints. Work to resolve problems with the customer and have the store's best interest taken into consideration.

  • Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations

  • Ensure a positive, professional, and safe work environment for all associates.

  • Assist the General Manager supervision of the "general operations" of the store.

  • Responsible for opening and closing the store when assigned.

  • Assist with the implementation of storewide programs.

  • Ensure successful Loss Prevention, Safety, and Internal Audits.

  • Work with General Manager and Operations Manager on all aspects of running the store.

  • Participate in weekly management staff meetings.

  • Assist with special projects within the store as set forth by the General Manager.

  • Implement new Standard Operating Procedures into store execution.

  • Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise areas.

  • Ensure that weekly price changes and label updates are completed timely and accurately.

  • Oversee all cashiering functions including training, maintenance, audits, and reports.

  • Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures, and equipment).

  • Perform all other duties as assigned.

Inventory & Merchandising

  • Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.

  • Responsible for maintenance of back stock levels.

  • Assist to ensure that cycle counts and negative on-hand reports are completed timely and accurately.

  • Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.

  • Assist with merchandise resets throughout the store.

  • Assist to ensure all signage is current in the store.

  • Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

 

Hiring & Training of Associates

  • Assist in training of all associates.

  • Assist in hiring, training, scheduling, reviewing, rewarding, and coaching Head Cashiers and Cashiers with the approval of the Operations Manager.

  • Manage all aspects of store operations in the absence of the General Manager and Operations Manager.

  • Lead by example; be approachable to all associates and customers.

  • Participate in store meetings.

  • Communicate any merchandising, cost control, or sales idea to the Operations Manager for follow-up.

  • Prepare and challenge yourself for future advancement.

Education:

High School Diploma, or GED Equivalent. 

Completion of NHRA Advanced Course in Hardware Retailing recommended.

Experience:

Previous retail management experience preferred.

Hardware experience preferred.

Physical Demands:

Standing, walking, lifting up to 60 lbs.

Requirements

Valid Drivers License

Benefits:

  • Full-time (Staff working 30+ hours per week)

    • Vacation/sick/holiday pay

    • Employee discount (30% off full price items and 10% off sale and discounted items)

    • Paid Training

    • Bonuses

    • Flexible hours

    • Family-owned/operated

Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation.  The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling.  Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.